Personal information means any information relating to an identified or identifiable natural person, such as for instance your contact information, your order data or your product data.
We adhere to the following principles when processing your personal information:
1）We will only collect personal information for specified, explicit and legitimate purposes.
2）We will not collect personal information beyond what is necessary to accomplish those purposes.
3）We will not use personal information for purposes other than that for which the data was collected, except as stated herein, or with prior consent.
4）We will not transfer personal information to third parties, except as stated herein, or with prior consent.
5）We will do our best to ensure that information is up to date by encouraging you to verify your personal information periodically.
6）We will maintain appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access and against all other unlawful forms of processing.
7）Except when stated herein, we will not store personal information longer than is necessary to accomplish the purpose for which the data were collected or for which they are further processed, or as is required by law.
When you engage with VeraHo Production Co., Ltd. via various channels, including our websites and customer support, we collect and process your personal information. The personal information that we collect and process can be categorized as follows:
1）Your personal details, such as your name, e-mail address, physical address (if provided), phone number (if provided), IP address, in some cases geo location and language.
2）Your purchase information, such as your personal details as specified above, company name (if provided), your delivery information, your order information, such as product name, quantity, your payment information, such as credit card or similar payment information and friend referral (if applicable).
3）Requests for customer support, containing your personal details, as specified above, and other relevant information, which VeraHo Production Co., Ltd. may inquire in order to proceed with your request.
4）Information provided when completing surveys, questionnaires and feedback forms, such as your personal details, as specified above, your evaluation and feedback on your experience of our services.
We only collect and process personal information, if at least one of the below mentioned purposes applies:
1）We provide you with customized information related to VeraHo Production Co., Ltd., its products and products made in collaboration with third parties. Our processing in this regard will be based on your consent thereto.
2）We handle your purchase orders, complete purchase transactions, ensure delivery of purchased product(s). Our processing is necessary for the performance of a contract, to which you are a party.
3）We make your future purchases easier by remembering your shipping details. Our processing is necessary for the purposes of the legitimate interests pursued by VeraHo Production Co., Ltd. and such processing is not considered to be harmful towards you.
4）We provide you with customer service, handle your requests or complaints and provide you with after-sale service and technical support. Our processing is necessary for the performance of a contract, to which you are a party.
5）We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes. We may also use your personal information for account and network security purposes, including in order to protect our services for the benefit of all our users. Where we use your information for anti- fraud purposes it arises from the conduct of an online transaction with us. We limit our uses of data for anti-fraud purposes to those which are strictly necessary and within our assessed legitimate interests to protect our customers and our services. For certain online transactions we may also validate the information provided by you with publicly accessible sources.
We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.
At times VeraHo Production Co., Ltd. may make certain personal information available to strategic partners that work with VeraHo Production Co., Ltd. to provide products and services, or that help VeraHo Production Co., Ltd. market to customers. Personal information will only be shared by VeraHo Production Co., Ltd. to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.
It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for VeraHo Production Co., Ltd. to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.
We understand the importance of taking extra precautions to protect the privacy and safety of children purchase VeraHo Production’s products and services. Accordingly, our online services that collect any personal information not directed at and should not be accessed by individuals under the age of 13, or equivalent minimum age in the relevant jurisdiction, and we request that such individuals do not provide any personal information to VeraHo Production Co., Ltd.. Minors must obtain express consent from parents or legal guardians prior to accessing or providing any personal information.
If we learn that we have collected the personal information of a child under 13, or equivalent minimum age depending on jurisdiction, we will take steps to delete the information as soon as possible.
To make sure your personal information is secure, we communicate our privacy and security guidelines to VeraHo Production Co., Ltd. employees and strictly enforce privacy safeguards within the company.
201, 2F, Main Tower, Liby Center,
No.2 Luju Road,
The People's Republic of China, 510000
or by sending e-mail to firstname.lastname@example.org.
* VeraHo Production Co., Ltd. (also referred to as“VeraHo Production”, “Guangzhou Jiangyi Cultural Co., Ltd.”, "we", "us" “our").